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Refunds & disputes

Getting a refund​

Refunds are issued by the space you bought from — there's no self-serve refund button. If you want one, reach out to the space's admins; they can refund any purchase in full from their side.

When a refund goes through:

  • The money returns to your original payment method (bank timing applies — usually a few days).
  • Access is removed — group membership for a key, download access for a store purchase.
  • You get a confirmation email.
  • A refunded key stays visible in your wallet marked Refunded, so you have a record of it. A refunded store purchase leaves your downloads — the confirmation email is your record.

Canceling a subscription is not a refund — you keep access through the period you've paid for, and nothing is returned. See Keys & paid membership.

For spaces issuing refunds​

Admins refund from the treasury's purchase list. Before confirming, the app shows exactly what the refund costs the treasury:

  • Within the clearing window (about a week after the sale), the money hadn't cleared yet — the refund nets out clean.
  • After clearing, the space's share of the sale comes back out of the treasury.

A refund that the treasury can't cover is blocked until the balance can absorb it. Refunds are always for the full amount.

Disputes​

A dispute (chargeback) is when a buyer asks their bank to reverse a charge, outside DFOS entirely. Both the buyer and the space's admins are notified when one opens and when it resolves.

If the dispute is lost, the outcome looks like a refund — access removed, money returned through the bank — except it can't be blocked, so it can pull a treasury negative (see Treasury). If it's won, nothing changes and funds are reinstated.