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Refunds & disputes

Refunds come from the space you bought from, always for the full amount. A refund returns your money and removes what the purchase unlocked. A dispute (chargeback) is a refund your bank decides instead, and a lost one works the same way.

Getting a refund​

Refunds are issued by the space you bought from — there's no self-serve refund button. If you want one, reach out to the space's admins; they can refund a one-time purchase in full from their side. A subscription payment can't be refunded this way — cancel the subscription instead.

When a refund goes through:

  • The money returns to your original payment method (bank timing applies — usually a few days).
  • Access is removed — the group the product unlocked, and the files it delivered.
  • You get a confirmation email.
  • The purchase stays visible in your wallet marked Refunded, so you have a record of it.

If the purchase is what made you a member of the space, that membership stays — a refund takes back what you bought, not your membership. See The shop.

Canceling a subscription is not a refund — you keep access through the period you've paid for, and nothing is returned. See Paid membership & unlocks.

For spaces issuing refunds​

Admins refund from Studio → Sales: open the order and choose Refund order. A refund from the space is always for the full amount, and subscription payments are canceled from the Subscriptions tab rather than refunded.

  • You see the cost first. Before you confirm, the app shows exactly what the refund takes from the treasury.
  • A refund the treasury can't cover is blocked until the balance can absorb it. Money reserved for other sales' split payouts doesn't count toward what it can cover.
  • It shows as pending until Stripe finishes. The order is marked Refund pending, with who asked and when, and the buyer is refunded once Stripe completes it.
  • Free claims can be refunded too. Refunding something collected for free removes the buyer's access; nothing is returned.
  • Stock comes back. A fully refunded unit of a limited run goes back on sale.
  • Split recipients keep what they were paid. If the sale already paid out through a split, the treasury covers the refund.

Disputes​

A dispute (chargeback) is when a buyer asks their bank to reverse a charge, outside DFOS entirely. Both the buyer and the space's admins are notified when one opens and when it resolves.

If the dispute is lost, the outcome looks like a refund — access removed, money returned through the bank, the unit back on sale — except it can't be blocked, so it may leave the space's balance negative (see Treasury). If it's won, nothing changes and funds are reinstated.